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Hey there! At GlowUpM, we’re not just another faceless online store—we’re a small team of real people who genuinely care about your experience. Ever since we started this journey, we’ve made it a point to personally reply to every email that comes our way. No bots, no canned responses—just honest, human conversations.
I remember this one time, a customer wrote in at 2 AM (PST, of course—we’re night owls too!) about a sizing issue. Our founder, Sarah, was up working on new designs and replied right away. That’s the kind of dedication you can expect from us.
Honestly? We thrive on your feedback. Whether it’s a question about our products, a suggestion to make things better, or even just a quick “hey, love what you’re doing,” we read it all. And here’s the thing—we actually implement changes based on what you tell us. Last month alone, three of your ideas made it into our product line!
Not sure if your message is “important enough” to send? Trust me, it is. We’ve built this brand one conversation at a time, and your thoughts are what keep us growing.
You’ve got options—pick whatever feels easiest for you:
P.S. If you’re reaching out about an order, include your order number—it helps us pull up your details faster. But no stress if you forget; we’ll ask for it anyway!
Let’s be real—most contact pages are boring and feel like talking to a brick wall. We wanted ours to reflect how we actually operate: with personality and a dash of humor. Sure, we could’ve gone with the standard “fill out this form and wait 3-5 business days” approach, but where’s the fun in that?
Instead, think of this as texting a friend who happens to know everything about our products. Need styling advice? Curious about sourcing? Just want to vent about your day? We’re here for all of it.
Pro tip: Our team checks messages in batches throughout the day, but if you need urgent help (like tracking a lost package), calling is your best bet. Weekends? We’re slower but still checking—because who doesn’t love a Sunday afternoon email session with coffee?
